Refund Policy

1. Change of mind within 7 days

Topped up and changed your mind? Within 7 days of the top-up, we return what you paid and have not yet used:

• If you did not use anything from that top-up, we return the full amount you paid.
• If you used part of it, we return the part of the amount paid that corresponds to the credit left over. Example: you paid R$ 40.00 and received R$ 45.00 in credit; if you used R$ 9.00, R$ 36.00 was left (80% of the credit) and we return R$ 32.00 (80% of what you paid).
• The bonus is a gift from the house to use in readings and is not returned in cash.

The refund is made by Pix to the account that paid, within 7 business days after the request.

2. When the fault is ours

• If the reading does not arrive, the amount charged since your question goes back automatically to your credit, and you get a notice in the chat.
• If you paid and the credit did not show up, or if you think the time was counted wrong, talk to us. We check the records of the reading and of the payment and fix it.

3. After 7 days

The credit stays in your account, with no deadline to use it. Special cases can be reviewed by the team, always in good faith.

4. What is not refunded

• Credit already used in a reading that took place normally.
• Disagreeing with the reading or the outcome not happening as expected. Tarot is guidance, not a guarantee.

5. How to ask

Contact us through the help center, stating the WhatsApp number of your account and the date of the top-up. We reply within 2 business days.